Terms and conditions of use

Important Information:

  • We guarantee live delivery within the European Union. If the delivered animal is deceased, the buyer must send a photo of the animal to spidersworld.eu@gmail.com no later than the end of the day on which the shipment was received.

  • There is no minimum order value.

  • Shipments to most countries are sent on Mondays, Tuesdays, and Wednesdays. Delivery generally takes place the day after shipment. Each package has an online tracking number.

Detailed Terms and Conditions of spidersworld.eu

§ 1

spidersworld.eu is an online store owned by Jarosław Pałasz (Gombrowicza 6, 30-699 Kraków). These Terms and Conditions define the rules for transactions in the spidersworld.eu store.

§ 2

spidersworld.eu is an online store through which registered users can purchase terrarium animals.

§ 3

  1. Making purchases via spidersworld.eu requires the user's browser to accept cookies.

  2. The website operates on properly configured and updated browsers such as Internet Explorer, Mozilla Firefox, Google Chrome, or any other compatible browser.

§ 4

  1. To place an order, users must register on the store’s website or use the guest checkout option and complete the required form.

  2. The order is placed by selecting the desired animal or item, choosing the size and quantity, and clicking "Add to cart." After confirming the selection, the user is redirected to the payment and delivery method selection page.

  3. Orders can be collected in person in Kraków at a pre-arranged time and place at no additional charge.

  4. Orders can also be delivered to the address provided by the buyer for an additional fee specified in the delivery price list. The delivery method is selected after the order is completed.

  5. After placing an order, the buyer will receive an email confirmation.

  6. Shipments are usually sent on Mondays, Tuesdays, and Wednesdays, excluding public holidays.

  7. We guarantee live delivery within the European Union.

§ 5

  1. A buyer who has entered into a distance contract has the right to withdraw from the contract without giving any reason by submitting a written statement within ten days from the date of delivery. Sending the statement before the deadline is sufficient to meet this requirement.

  2. If the buyer exercises this right, they must return the order in an unchanged state. In the case of animals, they must be returned in a manner ensuring their safe arrival and in good condition. spidersworld.eu will refund the payment to the buyer’s bank account.

§ 6

  1. If the delivered goods do not match the order, the buyer has the right to request a replacement with the correct or new item.

  2. The return shipping cost is covered by spidersworld.eu.

  3. Complaints are processed within 14 days. If the complaint is approved, the buyer will receive a new item in place of the incorrect one. If the complaint is rejected, spidersworld.eu will return the claimed item at the buyer’s expense.

  4. If the ordered item is unavailable but not defective, spidersworld.eu will inform the buyer via email or phone. The buyer may choose to receive a refund or a different item of the same value.